As a hotel manager or owner, your job is to make sure your guests are as comfortable as possible during their stay at your hotel. Doing so not only means that your guests will be satisfied, but it also ensures that they will think of you next time they are in the area and need a place to stay.
Unfortunately, many managers and owners of hotels overlook some of the most important factors that go into providing guests with a satisfying stay. One such factor that is as important as any is the hotel linens. In order to provide quality linens, most hotels make the decision to hire a company that offers hotel linen services.
But not all companies that offer these services are the same. To help you gain a better understanding of what companies are best to work with, here are some things that you should know about hotel linen services.
The Quality of the Linens Matters
While it may seem obvious, many hotels do not look into just how important the quality of their hotel bed linens is. If your number one goal is to provide comfort to your guests, however, then this cannot be overlooked. At the end of the day, your guests will remember how comfortable their beds were, and the quality of the linens is generally going to be a determining factor in their comfort level.
On top of ensuring that you are going with a company that delivers quality, it is also a good idea to go with someone that provides hypo-allergenic linens. Some of your guests will inevitably have allergies, so being able to cater to them when necessary is of the utmost importance.
Having Quality Control Processes Is a Must
Whenever you are dealing with linens, quality control is absolutely imperative. Having even a single issue with a set of linens can spell disaster when it comes to an unhappy guest writing a very unfriendly review about their stay at your hotel.
With this in mind, you want to make sure that the company you are working with has a documented quality control process in place to ensure that there are no issues. Do not be afraid to ask companies directly what this process is. If they are not able to communicate this process to you or they try to avoid it, this should obviously throw up a red flag.
Not All Reliable Companies Require Long Term Contracts
In order to keep your hotel running smoothly, it is absolutely necessary that your linens are delivered on time, every time. Many hotels feel that, for this to happen, they need to sign a long term contract with a company to ensure that they are completely committed to providing the best possible service. This, however, does not have to be the case.
While there are not many, there are some companies in the UK today that are reliable and provide the convenience of not forcing you to sign a lengthy contract before knowing what you are getting into. Working with this type of company is optimal because you are able to test the waters before making any type of long term commitment that you may regret in the long run.
Another benefit of working with companies that do not work through long term contracts is that they will be continually working to gain your approval. When you are already locked into a contract, companies can get a little lax with the type of service that they provide, as they already know that you will have to go through quite a bit of trouble to end it. With short term contracts, on the other hand, you will not have to worry about this issue.
Most Companies Will Negotiate on Price
Price is obviously one of the most important factors affecting your decision on what company you should hire for hotel linen services. But even if a company’s pricing seems to be a bit out of reach, you should be aware that most companies are willing to negotiate a customised plan that meets the needs of both sides.
Companies that offer these services are generally understanding of the fact that no two hotels have the same needs. For this reason, they usually have no problem working with you to develop a customised pricing and service plan that works for both of you.
Before starting negotiations, your best bet is to ask for a quote from the different companies that you may be considering. From there, you can compare prices and see what type of value each company offers.
Companies Are Beginning to Go Green
As in just about every industry, the hotel industry is beginning to make moves towards ensuring that their processes are as eco-friendly as possible. Many companies that offer linen services are doing this as well.
With these changes comes the opportunity for you, as a hotel manager or owner, to commit to going green as well. This, among other things, starts with ordering your linens from a company that is already committed to eco-friendly practices.
Not only does working with green companies have a direct benefit on the environment, but it is also something that you can advertise to your potential guests. With the world becoming more environmentally conscious than ever, this could give you an edge when it comes to guests choosing you over a competitor.
There is little doubt that your hotel linens play an integral role in the success of your hotel. In many cases, their quality serves as the barometer for whether or not a guest enjoys their stay. For this reason, choosing a company that delivers quality and has a quality control process in place is always a good idea.
In addition, you can get tremendous value by going with companies that do not require long term contracts and are willing to negotiate on customised plans. Either way, be sure that you are performing the necessary research before making a decision on the company to work with.